Grant LEAP Support Login Access

25/02/2025
Knowledge

How To

In certain situations, LEAP may need access to your data to troubleshoot your case. We understand this may cause interruption to your work as well as security concerns regarding your login credentials.

Desktop

Why Would LEAP Support Need Access to My Account?

The LEAP Support team member may ask you to authorize Login Access in order to assist you with a question, issue, or request. This is so that LEAP Support can log in to the application using your login to troubleshoot and fix issues stemming from your inquiry.

No one within LEAP Support may log in to your datafile to resolve issues without this explicit permission and duration for the access.

Grant Login Access

A pop-up window will appear in LEAP Desktop from a LEAP Support Level 3 Agent, requesting access to your LEAP account.

Click Authorize.

This will open a new page in your default web browser. The page will show the name of the LEAP Support team member, the reason for access and the amount of time you wish to grant.

You will also receive a request in LEAP Desktop if you are currently logged in.
Click Authorize. The LEAP Support Agent will be granted access for the amount of time selected. You will also receive another email confirming the authorization, which will include a link for you to cancel the authorization at any time.

Whenever you cancel the authorization, you will be taken to a web page advising of the cancellation.

The LEAP Support team member will contact you either after the case has been resolved or further time and information are needed. Once your support case has been closed, you are encouraged to go back to the email and click the link to cancel authorization.

Last Modified Date

25/02/2025 5:06 am

Title

Grant LEAP Support Login Access

URL Name

Grant-LEAP-Support-Login-Access-CA

Resolution