Installer - Files are in use

10/04/2025
Knowledge

How To

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DISCLAIMER: This advice may include, but is not limited to, changes to the Windows Registry, Windows permissions, network settings, and antivirus/firewall settings. These actions should only be performed by an experienced IT support professional.

User is unable to install or update LEAP Desktop because the installer thinks that the files are in use.

The installer runs, it runs a script which uses winmgmt to check if any of the following applications are currently running.

Acrobat Reader
LEAP Desktop
LEAP Timesheet
Microsoft Excel
Microsoft Outlook
Microsoft Word

Usually, it is simple case of making sure the applications have been closed or manually ended via the Task Manager. Sometimes a reboot is necessary.

If that does not work, and the installer is showing that all five applications are in use when they are clearly not, there may be an issue with local permissions or an issue with Windows in general.

Before advising that the user tries a new profile or reinstall Windows, you can try resetting the Windows Management Instrumentation (WMI) repository. This is simple task that can sometimes resolve issues with programs that use winmgmt.

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We recommend only running this if it is likely you may be advising the client to reinstall Windows.

This can be done via command line.

Run Command Prompt as Administrator.
Type: winmgmt /resetrepository
You should see a message saying that the WMI repository has been reset.
After successfully running the above command, attempt to run the installer again.

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Last Modified Date

10/04/2025 6:00 am

Title

Installer - Files are in use

URL Name

Installer-Files-are-in-use-CA

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